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FAQS

General

What makes you “AI-native”?
Automation and intelligence are integrated into every solution—chatbots, agentic systems, dashboards, and growth workflows.
Do you work with clients outside Pakistan?
Yes. We serve clients in Pakistan, the USA, Middle East, and Australia (and remotely worldwide).
How do we start a project?
Share your goals and constraints. We’ll recommend scope, timeline, and a phased budget, then kick off with a discovery workshop.
Can Moonshot Tech integrate AI into existing systems?

Yes, we specialize in AI integration, enhancing existing platforms with smart solutions that drive efficiency and business intelligence.

Do you offer ongoing support and maintenance post-launch?

Absolutely, we provide comprehensive support and maintenance services to ensure continuous performance and updates as technology and market demands evolve.

How long does a typical project take from start to finish?

The duration of a project depends on its complexity and scope but typically ranges from a few weeks to several months. We provide a detailed timeline after the initial consultation.

How do you ensure the security and privacy of our data?

We adhere to strict security protocols and comply with international data protection regulations to ensure all client data is securely managed and kept confidential.

FAQS

Services

Can I combine development, marketing, and hosting?
Absolutely. Most clients bundle branding → development → hosting → SEO/ads → automation.
Typical timelines?
  • WordPress sites: 2–4 weeks  
  • Shopify stores: 4–6 weeks  
  • Dashboards/apps: 6–12+ weeks depending on integrations and complexity
Do you handle integrations?
Yes—payment gateways, CRMs/ERPs, marketing tools, and custom APIs.

FAQS

AI & Automation

What platforms do your chatbots support?
Web widget, WhatsApp, and Messenger, Telegram, with optional RAG (docs-aware responses).
How do you ensure accuracy and safety?
  • We restrict training data, add guardrails, implement human-in-the-loop escalation, and log feedback for continuous improvement.
Will automations break if a tool changes?
We design modular workflows and monitor endpoints; breaking changes are patched through maintenance agreements.

FAQS

Real-Time Dashboards

What’s the difference between Starter and Enterprise dashboards?
Starter: 1 source and 3–5 KPIs with rapid delivery. Enterprise: unlimited sources, role-based access, exports, alerts, and SLAs.
Can dashboards be embedded in our app?
  • Yes—SSO/role enforcement supported.

FAQS

Managed Hosting & Maintenance

What’s included in managed hosting?
Updates, SSL, caching/CDN, daily backups, performance monitoring, and security scanning—with staging and priority support on higher tiers.
How do upgrades work?
  • We scale resources or move you to a larger VPS/cloud slice with zero-downtime migrations.
Do you maintain WooCommerce and Shopify?
Yes—separate maintenance plans cover content/product updates, app/plugin checks, performance and marketing support.

FAQS

Pricing & Contracts

How do you price projects?
Fixed-scope milestones or time-and-materials with weekly reporting. Recurring options for hosting, maintenance, and growth.
Payment methods?
  • Bank transfer, cards, PayPal (and local gateways in Pakistan where applicable).
Refunds and cancellation?
Deposits are non-refundable once work begins. Subscriptions (hosting/SaaS) can be cancelled at the end of a billing cycle.

FAQS

Products (Coming Soon)

What products are in development?
Inventory management, B2B transport and carpooling, school/education, booking/appointments,  automations, WordPress plugins and themes, AI utilities and much more!
Can we join the beta?
  • Yes—join the waitlist for early access.
Will products be white-label?
Enterprise and agency deals can include white-label options. Let’s discuss your use case.

Still have questions?

Contact Us

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